Motorsports Service Manager

Service Manager Job Description Duties Include: • Lead technicians, service advisors, and porters. • Direct, assist, and motivate department personnel to achieve maximum productivity and efficiency while maintaining the highest customer service standards. • Prepare a daily schedule for technicians and porters. • Ensure the shop is clean and organized. • Plan and lead weekly departmental meetings. • Ensure warranty claims are filed in a timely manner. • Maintain a positive working relationship with all manufacturer reps, as well as, all department heads. • Handle customer concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. • Assisting with or performing administrative tasks, such as managing and updating repair orders, processing new orders, and tracking inventory. • Help to train new employees in company procedures. • Working knowledge of a Dealership Management System Qualifications: • 3 years current, verifiable experience as a service manager. • Highly detailed and organized • Computer and technology savvy • Must demonstrate extraordinary communication skills • Maintains a clean and safe work area • Performance oriented and goal driven • Must demonstrate exceptional customer service skills to provide amazing customer experiences. • Proven track record of developing and coaching others • Willing to complete pre-employment screening • Clean, valid drivers license with motorcycle endorsement We Offer: • Salary plus commission based on billed hours. • 401(k) • Health insurance • Paid time off • Employee Purchase program • Parts discounts E04JI800radp4049mua

Qualifications

• 3 years current, verifiable experience as a service manager

• Highly detailed and organized

• Computer and technology savvy

• Must demonstrate extraordinary communication skills

• Maintains a clean and safe work area

• Performance oriented and goal driven

• Must demonstrate exceptional customer service skills to provide amazing customer experiences

• Proven track record of developing and coaching others

• Willing to complete pre-employment screening

• Clean, valid drivers license with motorcycle endorsement

Responsibilities

• Lead technicians, service advisors, and porters

• Direct, assist, and motivate department personnel to achieve maximum productivity and efficiency while maintaining the highest customer service standards

• Prepare a daily schedule for technicians and porters

• Ensure the shop is clean and organized

• Plan and lead weekly departmental meetings

• Ensure warranty claims are filed in a timely manner

• Maintain a positive working relationship with all manufacturer reps, as well as, all department heads

• Handle customer concerns quickly and professionally to maintain good customer relationships and ensure repeat customers

• Assisting with or performing administrative tasks, such as managing and updating repair orders, processing new orders, and tracking inventory

• Help to train new employees in company procedures

• Working knowledge of a Dealership Management System