Lead Track Host

Job Title: Lead Track Host Immediate Supervisor: Track Manager Employees Supervised: 2-10 FLSA Status: Non-Exempt Job Purpose Under the direct supervision of the VP Operations and the Director of the host department, the Lead Track Host ensures a flawless experience for our valued customers by providing exceptional customer service. At Exotic Racing, our Track Hosts and Lead Hosts operate and view themselves as true business partners because they are an integral part of the day-to-day operation of the racetrack. As such, Hosts look to make themselves indispensable each minute of the day by managing every aspect of our clients’ experience. Essential Job Functions • Ensure the environment is kept safe, clean, and professional for customers as well as co-workers. • Maintain a positive attitude and appearance reflective of the critical role this position plays as ambassador in receiving our guests. • Greet customers professionally and proactively assess what each customer wants or needs before the customer feels they must ask. • Open and close cash registers and maintain accountability for balances on cash drawers. Perform tasks such as counting money, separating charge slips, coupons, and vouchers. Balance cash drawers and make safe-deposits. • Compute sales prices, total purchases, receive and process cash or credit payments. • Maintain knowledge of current sales and promotions. • Answer customer inquiries regarding the “track experience” and Exotic Racing merchandise. • Work both outside and inside the office, based on the needs of the racetrack and the needs of the customers/booking schedule through each day. Constantly move amongst customers at the track and attend to those potential customers that seek information via telephone, email, and our website. • Take ownership of all customer complaints and seek to resolve any issues that arise as trained. Handle customer complaints with empathy and professionalism. Escalate customer challenges as appropriate when the need arises.

Responsibilities

• Employees Supervised: 2-10

• As such, Hosts look to make themselves indispensable each minute of the day by managing every aspect of our clients’ experience

• Ensure the environment is kept safe, clean, and professional for customers as well as co-workers

• Maintain a positive attitude and appearance reflective of the critical role this position plays as ambassador in receiving our guests

• Greet customers professionally and proactively assess what each customer wants or needs before the customer feels they must ask

• Open and close cash registers and maintain accountability for balances on cash drawers

• Perform tasks such as counting money, separating charge slips, coupons, and vouchers

• Balance cash drawers and make safe-deposits

• Compute sales prices, total purchases, receive and process cash or credit payments

• Maintain knowledge of current sales and promotions

• Answer customer inquiries regarding the “track experience” and Exotic Racing merchandise

• Work both outside and inside the office, based on the needs of the racetrack and the needs of the customers/booking schedule through each day

• Constantly move amongst customers at the track and attend to those potential customers that seek information via telephone, email, and our website

• Take ownership of all customer complaints and seek to resolve any issues that arise as trained

• Handle customer complaints with empathy and professionalism

• Escalate customer challenges as appropriate when the need arises